RETURN & EXCHANGE POLICY

At Hey You, we want you to love your purchase! However, if you need to exchange an item, please review our policy below:

All Sales Are Final – No Refunds

We do not offer refunds on any purchases. However, you may request an exchange within 7 days of delivery.

Exchange Policy

1. Items must be unused, unwashed, unaltered, and undamaged, with original tags attached.
2. Exchanges can only be made for the same or higher-priced item (price difference to be paid by the customer).
3. If an item goes on sale after your purchase, exchanges will be processed at the new, discounted price.
4. Products purchased during sales or promotions are not eligible for exchange.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please report it to us within 3 days of delivery at order@heyyou.club with your order details and clear pictures of the product.

After verification, we will arrange a replacement.

Processing Time

Exchanges and claims may take up to 3 weeks to be processed.

For any queries, feel free to reach out to us at order@heyyou.club.